M-PESA ATM Withdraw Charges 2026 (Explained)
M-PESA ATM withdrawals allow you to withdraw cash directly from any participating ATM without using a bank card. This guide explains the 2026 fees, limits, and best practices to keep your costs low while staying secure.
How M-PESA ATM Withdrawals Work
- Initiate the withdrawal: Dial *334# (or use the Safaricom/M-PESA or M-PESA App) and select Withdraw Cash > From ATM.
- Choose the ATM network: Select Equity, KCB, Co-op, PesaLink, or other supported partners.
- Enter amount: Input the amount you wish to withdraw. Ensure you meet the KES -- minimum.
- Receive a one-time PIN: Safaricom generates a 6-digit authorization code valid for 10 minutes.
- Visit the ATM: Select the M-PESA or Cardless withdrawal option, key in your phone number and the one-time PIN.
- Confirm and collect cash: Verify the amount, accept the fee displayed, and collect your money plus the receipt.
ATM Withdrawal Fees vs Agent Withdrawals
ATM withdrawals use banded fees similar to agent withdrawals. Compare ATM and agent fees for your exact amount because the difference varies by band. ATM withdrawals also have higher minimums and require access to a participating machine.
Key Advantages of Using M-PESA ATMs
- Lower fees on large withdrawals: Ideal for KES --+ cash needs.
- No card required: Cardless, PIN-based access reduces card dependency.
- 24/7 availability: Access cash any time at ATMs in petrol stations, malls, and supermarkets.
- Better privacy: Minimal interaction compared to over-the-counter agent withdrawals.
Important Limits & Considerations
- Minimum per withdrawal: KES --
- Maximum per transaction: KES --
- Daily ATM limit: Capped at KES -- for ATM withdrawals
- Transaction validity: One-time PIN expires after 10 minutes; you can regenerate if it lapses.
- ATM fees: Some third-party ATMs may display additional surcharges - always read prompts carefully before accepting.
Tips to Reduce ATM Withdrawal Costs
- Withdraw larger amounts fewer times: Combine cash needs to stay within cheaper bands.
- Check ATM availability: Use the Safaricom app to locate functioning partner ATMs to avoid failed transactions.
- Confirm balance before and after: Use the app or USSD to ensure the fee deducted matches the official tariff.
- Avoid peak-hour queues: ATMs near bus stages and malls get busy - plan ahead to minimize delays.
Security Best Practices
- Shield the keypad when entering your one-time PIN or M-PESA PIN.
- Use ATMs with CCTV or security guards whenever possible.
- Decline suspicious assistance - Safaricom staff never ask for your PIN.
- Always collect your receipt and monitor SMS confirmations.
- If cash is not dispensed but your account is debited, keep the receipt and call 234 immediately.